Terms and Conditions
Version 1.0.0, effective from 1st December 2024
Important Terms Table
| Section | Details |
|---|---|
| 1. Applicability | Terms govern the use of ArowTrips services. |
| 2. Eligibility | Users must be 18+ years old to access services. |
| 3. Fees and Payment | Payments must be made as per agreed terms. |
| 4. Liability | ArowTrips limits liability to the service amount paid. |
| 5. Force Majeure | Not liable for unforeseen circumstances. |
| 6. Cancellation Policy | Cancellation terms and refund conditions apply. |
| 7. Privacy Policy | User data is protected as per our privacy policy. |
| 8. User Obligations | Users must comply with all terms and guidelines. |
| 9. Service Availability | Services may vary based on region and availability. |
| 10. Intellectual Property | All content is the intellectual property of ArowTrips. |
| 11. Termination | ArowTrips may terminate services for violations. |
| 12. Dispute Resolution | Disputes will be resolved via arbitration. |
| 13. Governing Law | These terms are governed by Indian laws. |
| 14. Refund Policy | Refunds will be processed within 7 working days. |
| 15. Third-Party Services | We are not liable for third-party services. |
| 16. Modification of Terms | Terms may be modified at our discretion. |
| 17. Account Security | Users must maintain account confidentiality. |
| 18. Communication | Official communication will be via email or phone. |
| 19. User Content | Content uploaded must comply with guidelines. |
| 20. Prohibited Activities | Certain activities are strictly prohibited. |
| 21. Service Updates | We may update services periodically. |
| 22. Promotions | Promotions are subject to specific terms. |
| 23. Limitation of Warranty | Services are provided "as is". |
| 24. Indemnity | Users agree to indemnify ArowTrips. |
| 25. Severability | If one term is invalid, others remain unaffected. |
| 26. Entire Agreement | These terms constitute the full agreement. |
1. Applicability
- These Terms and Conditions govern the use of services provided by ArowTrips (“we,” “our,” or “us”) through our website, mobile application, and related platforms.
- By accessing or using our services, you agree to these Terms and Conditions.
- These Terms apply to all users, including customers, travel agents, and affiliates.
2. Eligibility to Use
- Users must be at least 18 years old to utilize our services.
- By using our platform, you confirm that you meet the eligibility criteria.
- Users must comply with local laws applicable to travel services.
3. Content
- All content on our platform (e.g., itineraries, images, videos, descriptions) is for informational purposes only.
- ArowTrips strives for accuracy but is not responsible for errors, omissions, or misinterpretations.
- We reserve the right to modify, remove, or update content without prior notice.
4. Website
- Users are prohibited from using the website for unlawful, fraudulent, or unauthorized purposes.
- ArowTrips ensures accurate and up-to-date information but does not guarantee error-free content.
- Unauthorized access to restricted areas of the website is strictly prohibited.
5. Bookings by Travel Agents
- Travel agents must ensure their clients adhere to these Terms and Conditions.
- ArowTrips reserves the right to verify the credentials of travel agents.
- Fraudulent activity by agents may lead to account suspension or termination.
6. Limited Liability of ArowTrips
- ArowTrips is not liable for losses caused by unforeseen circumstances, such as natural disasters, strikes, or supplier defaults.
- Liability is strictly limited to the amount paid for the specific service in question.
7. Security and Account-Related Information
- Users are responsible for maintaining the confidentiality of account credentials.
- ArowTrips is not liable for unauthorized access or misuse of accounts.
- Notify us immediately of any suspected security breaches.
8. User's Responsibility
- Users must provide accurate and complete information for bookings.
- Failure to provide correct details may result in booking cancellations without refunds.
- Users should review the terms of travel packages before confirming.
9. Fees and Payment
- Payments must be made as per agreed terms and timelines.
- Prices are subject to changes due to currency fluctuations, government regulations, or supplier policies.
- Non-payment or delayed payment may lead to service cancellation.
- Users are responsible for all applicable taxes, fees, and charges.
10. Usage of Mobile Number and Communication Details
- By providing contact details, users consent to receive communication regarding bookings, offers, and feedback.
- ArowTrips ensures compliance with privacy laws and will not misuse or share data without consent.
11. Insurance
- Users are advised to purchase travel insurance for cancellations, medical emergencies, or loss of belongings.
- ArowTrips is not responsible for insurance-related claims or issues.
12. TCS Compliance
- Transactions subject to Tax Collected at Source (TCS) will comply with government regulations.
- Users should maintain documentation for TCS-related filings.
13. Compliance with Liberalized Remittance Scheme (LRS)
- Users making international payments must adhere to the Reserve Bank of India’s Liberalized Remittance Scheme (LRS).
- ArowTrips is not responsible for penalties arising from user non-compliance.
14. Obligation to Obtain Visa
- Users are responsible for ensuring valid visas, permits, and passports for travel.
- ArowTrips offers visa assistance but does not guarantee approvals.
- Users should apply for visas well in advance.
15. Force Majeure
- ArowTrips is not liable for failures caused by unforeseen events beyond our control (e.g., acts of God, war, pandemics).
- Refunds or rescheduling in such cases are subject to supplier policies.
16. Advertisers on ArowTrips and Linked Websites
- ArowTrips is not responsible for third-party advertisers or linked websites.
- Users should verify the credibility of third-party services independently.
17. Right to Refuse
- ArowTrips reserves the right to refuse service at its discretion for misuse, fraud, or policy violations.
- Legal action may follow cases of fraud or unlawful activities.
18. Right to Cancel
- ArowTrips may cancel bookings due to supplier failures, regulatory issues, or operational difficulties.
- Users will be notified, and refunds (if applicable) will follow policy guidelines.
19. Fake Calls and Fraudulent Activities
- ArowTrips is not liable for losses due to phishing, spamming, or fraudulent activities impersonating our company.
- Users should report suspicious activities immediately.
20. Indemnification
- Users agree to indemnify and hold ArowTrips harmless from claims, damages, or legal actions arising from the use of our services or policy violations.
21. COVID-19 Related Terms & Conditions
- Users must follow government-mandated COVID-19 guidelines, including testing, vaccination, and quarantine requirements.
- ArowTrips is not liable for disruptions or expenses caused by COVID-19 restrictions.
22. UPI-Related Terms & Conditions
Payments through UPI are subject to provider rules. ArowTrips is not responsible for technical failures.
23. Trip Money
Trip financing options are managed by third parties; disputes must be resolved directly with the provider.
24. Content Moderation
ArowTrips can remove content violating policies.
25. Recommendation System
Recommendations are analytics-based; suitability is not guaranteed.
26. Miscellaneous
These Terms are governed by Indian law and subject to Indian jurisdiction.